WilteX Legal
Policy Documents
Download the current WilteX Direct operating policies for partner onboarding, customer protection, compliance, settlements, refunds, and dispute handling.
For customers, drivers, and onboarded fleet partners
Fleet partners can also reach these documents from their WilteX fleet profile. These documents support onboarding and platform operations and should be read together with the WilteX Terms of Service and Fleet Partner Operating Agreement.
KYC Policy
Identity, fleet partner, driver, vehicle, and compliance verification standards for WilteX Direct.
AML/CFT Compliance Policy
Controls for anti-money laundering, counter-terrorist financing, suspicious activity, and platform financial integrity.
Refund Policy
Refund handling, cancellation outcomes, failed service scenarios, and customer payment resolution rules.
Dispute Resolution Policy
How WilteX handles booking, payment, proof-of-delivery, towing, fleet partner, and customer disputes.
Settlement and Payout Policy
Fleet partner payout timing, settlement controls, deductions, reconciliation, and payout review process.
POPIA Privacy Notice
South African privacy notice covering personal information, platform records, and operational data handling.