WilteX Legal

Privacy Policy

This policy explains how WilteX collects and uses data for customers, drivers, fleet partners, dispatch operations, payments, delivery tracking, support, and proof-of-delivery workflows.

POPIA Download

WilteX Direct POPIA Privacy Notice

Download the POPIA notice for our South African towing, roadside recovery, freight, home and office relocation, cargo, driver, fleet partner, payment, location, proof-of-delivery and future Smile ID verification workflows.

Download POPIA Notice

Information We Collect

WilteX may collect account details, contact information, booking details, pickup and drop-off locations, inventory, towing incident details, vehicle make/model/registration details, wheel and key status, load details, trip status, driver and vehicle information, fleet partner information, support messages, ratings, payment references, proof-of-delivery records, pre-tow condition reports, compliance documents, and device information needed to operate the app.

Location Access

WilteX uses location access to calculate routes, match nearby drivers or towing units, provide trip tracking, and support active deliveries and vehicle recovery jobs.

Background Location

WilteX uses background location to support active trip tracking, live dispatch visibility, delivery monitoring, driver routing, and customer shipment visibility while drivers are online or completing assigned deliveries. Background location is used for active logistics operations and dispatch visibility, not for advertising.

Camera Access

WilteX uses camera access for proof-of-delivery photos, pre-tow condition photos, vehicle recovery evidence, compliance uploads, and support attachments. Drivers or towing operators may use the camera to capture delivery evidence, trip completion photos, vehicle condition, licence or permit records, insurance records, and support-related images.

Storage and Photo Access

WilteX uses storage/photo access to upload delivery evidence, towing condition reports, fleet and towing compliance documents, customer support attachments, profile images, and other files needed to complete bookings or verify fleet, vehicle and driver records.

How We Use Data

WilteX uses data to create and manage bookings, calculate prices through the smart inventory and towing pricing engines, process payments, unlock paid bookings, dispatch drivers or towing operators, provide live map tracking, enable customer-driver chat, confirm proof of delivery or recovery, manage refunds or cancellations, respond to support requests, improve service quality, prevent fraud, verify compliance, and comply with legal or platform requirements.

User Communication and Reports

WilteX includes trip-based chat for customers, drivers, fleet partners, support, and dispatch teams. Chat is used for delivery coordination, trip support, safety handling, proof-of-delivery follow-up, and operational assistance. Users can report chat, delivery, safety, or support issues from the app, and WilteX may review reported messages or related trip records to investigate and resolve the issue.

Towing Compliance and Condition Reports

For towing and recovery services, WilteX may collect and process PrDP details, driver licence information, vehicle fitness or towing capability information, on-hook liability insurance details, towing insurance expiry dates, pre-tow photographs, noted damage, incident type, and related evidence. This information is used to verify operator eligibility, reduce false damage claims, protect customers and operators, investigate disputes, and decide whether a towing provider may be activated, suspended, blocked, or removed from dispatch.

Compliance Document Retention

WilteX may retain compliance records, towing insurance evidence, PrDP evidence, pre-tow photos, trip records, payment records, support records, and dispute evidence for as long as reasonably required for legal, insurance, tax, fraud prevention, safety, dispute, audit, or operational purposes. Where deletion is requested, some records may be retained if WilteX has a lawful or operational obligation to keep them.

No Public Social Feed

WilteX is not a public social network and does not provide a public feed, public profile posting, or public sharing of user-generated content. User communication is limited to logistics operations such as active bookings, assigned deliveries, dispatch, fleet support, and customer service.

Payments

Payment is made before the trip, not after delivery. Payment confirmation unlocks and confirms the booking. WilteX currently supports EFT proof and cash collection while payment onboarding is in progress. WilteX does not store raw card data.

Data Sharing

WilteX shares data only where needed to operate the logistics service. Trip details may be shared with assigned drivers, fleet partners, dispatch teams, customer support, hosting, analytics or notification services, and legal or safety authorities where required. WilteX does not sell personal data.

Account Deletion

Users may request deletion of their account and associated personal data by contacting deletion@wiltex.direct or through in-app account deletion features. Some transactional, legal, fraud prevention, support, delivery, or financial records may be retained where required by law or operational obligations.

Contact

Questions about privacy, permissions, or data handling may be sent to support@wiltex.direct. Fleet partner onboarding requests may be sent to sales@wiltex.direct. Account deletion requests may be sent to deletion@wiltex.direct.